Frequently Asked Questions

Do you offer free shipping?

No, we do not. We cannot compete with other retailers that do offer "free" shipping. However, shipping charges do also include handling of your items. We do take pride in how we pack and care for your items before sending them out. Sometimes though, we do offer promotions that offer "free" shipping for select items. Be sure to follow us on social media or sign up for our newsletter.

how much is shipping?

We have found that averaging out shipping charges based on order totals works best for both our customers and the viability of our small business. Please see the tiers below:
$0.00 to $15.00 = $4.99
$15.01 to $40.00 = $7.99
$40.01 to $70.00 = $9.99
$70.01 to $100.00 = $12.99
$100.01 to $125.00 = $16.99
$125.01 to $150.00 = $19.99
$150.01 to $250.00 = $22.99
$250.01 to $400.00 = $25.99
$400.01 to $600.00 = $29.99
$600.01 to $800.00 = $32.99
$800.01 to $1,000.00 = $35.99
$1,000.01 to $1,200.00 = $39.99
$1,200.01 to $1,500.00 = $59.99
$1,500.01 to $2,000.00 = $79.99
$2,000.01 to $2,500.00 = $99.99
$2,500.01 to $3,500.00 = $199.99
$3,500.01 to $4,500.00 = $299.99
$4,500.01 to $5,500.00 = $499.99
$5,500.01 and up = $599.99

HOW DO I CONTACT CUSTOMER SERVICE?

The BEST way to ensure you receive a response is to contact us via email at info@greenlotusdreams.com. You can also reach us via messaging on Facebook/Instagram/Twitter, however, we are only able to answer general questions there. Order specific questions will need to be sent via email or through our Contact Us page. You can also try to reach us via phone at 912-332-5791, but most times we're not able to answer because we are assisting a guest or packing up orders. Please DO NOT leave a message. The answering system is not monitored, and you will not receive a response.

Do you have a cancellation fee?

Yes, our cancellation fee is 10% of the order total if an order is cancelled after 72 hours. There are NO exceptions to this policy.

DO YOU OFFER PAYMENT PLANS?

Yes, we offer plans similar to a "layaway" format. We will try our best to accommodate your budget and pay days and can be flexible to unique situations. We can customize a plan for weekly, biweekly, or semi-monthly payment dates. Orders will not ship until payment plans are paid in full. However, we do keep the items reserved for you, so they will not sell out while you are making payments. Our cancellation fee will apply if payment plan is cancelled or if payments are missed forcing us to cancel the order.

DO YOU HAVE ANY PROMO CODES?

We do offer promotions from time to time, but it is not an every day type of deal. Any promotions will be offered via newsletter or on our social media outlets. We do also offer promotions that are specific to certain groups or affiliations. Codes provided for those would be announced by them.

Is your store open?

Yes, we are open, but we are only fulfilling orders online from our website. If you are local, you can opt to pick up your order at our store. However, since our showroom is closed, in-store shopping will not be available.

HOw long does it take to receive my order?

Orders placed on our website will typically be processed in 2 business days. A separate notification will be sent out with tracking information once it's generated. For curbside pickups, a notification will be sent out once it's ready for pick up. Carrier transit times will vary based on your location. They have been averaging about a week. The closer you are to us in Georgia, the quicker the transit time will be. If you need expedited services, please send us a message for pricing.

What forms of payment do you accept?

We accept all major debit and credit cards, Apple Pay, Google Pay, and PayPal on our website. We can also accept payments via cash, Venmo, Cash App, Zelle and Facebook Pay. If shopping online, you can send us a message to use Venmo, Cash App, Zelle and Facebook Pay. We also offer customized payment plans. Please email us for more information.

Do you have a rewards program?

Yes! Our rewards program was originally just for local customers, but we have extended it to online shoppers as well. You can sign up here. To redeem rewards online, please email us for a code to use at checkout. You can also include a note on your order, and we'll refund your reward amount when we process your order.

What is your return policy?

All sales are final on collectibles figures. No refunds, exchanges, or store credit will be offered.

Other unused items maybe be returned within 10 days of delivery for a refund to your original form of payment less the original shipping charges. Items must be in original packaging with all original tags attached with no signs of use or a 15% restocking fee will apply and be deducted from the refund. Buyer is responsible for shipping costs associated with a return. We recommend insuring and tracking the package. Please email us at info@greenlotusdreams.com for a return authorization number. NO returns will be accepted without it.

We do not offer exchanges.

Do you ship internationally?

Currently, we are not offering any international shipments except to Canada. Please contact us for those options.

Do you ship to different addresses?

No, orders will only be shipped to the address matching the billing address unless we are able to verify the information on our end. If we are unsuccessful, we will reach out to you for further verification which will include identification and proof of credit card used. We understand some customers are hesitant to provide this, so we recommend using PayPal instead. If using PayPal as the payment method, we will only ship to the address provided by PayPal.

Do you ship to P.o. boxes?

We will allow P.O. Box addresses at our discretion. If the package is too large to ship via USPS, we will contact you for an alternate shipping address. If you provided a physical address for your P.O. Box, then there will be no issue as long as your P.O. Box is set up to receive packages via the physical address of the Post Office.